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HELP DESK AND CALL CENTER SUPPORT 2017-07-11T19:15:10+00:00

To ensure our clients reap full value from their investments, Public Sector Solutions Group delivers support for new systems and functionality through implementation and adoption.

Cost-effective assistance on demand 

We enable organizations to bypass the expense of setting up their own temporary call center or help desk for staff or the public. Our trained staff is experienced in supporting the adoption phase of a new software or technology function.

When the District of Columbia Public Schools implemented its new individual education plan (IEP) portal, we provided training and a call center for teachers and administrators for over 18 months. And when the District of Columbia Department of Health launched our automation tool for professional licensing, we set up a call center to assist the busy doctors, nurses and other health professionals who use the system for license applications and renewals. 

Knowledgeable employees at your service

We understand how frustrating it is to talk to a support rep who doesn’t understand your world, or end a help desk call with more questions than answers. We eliminate this frustration with staff who understand both technology and the work of public sector institutions, and who can adroitly explain a new system to users.

Our clients benefit from our deep institutional knowledge; the Public Sector Solutions Group team has one of the lowest turnover rates in the industry. Competitive compensation and benefits and ongoing professional development make us an employer of choice, committed to attracting and retaining the best in technology, education, health and human services, employment services and more.

TESTIMONIALS

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Document Managers is a key partner in modernizing how we serve our customers. They have laid the framework for DOES to become completely paperless in the near future while still making information quickly available for our staff and customers.

LeJuan Strickland, DC Department of Employment Services May 19, 2017

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