Redefining the impossible
In the District of Columbia, the Employer and Agent Self Service Portal (ESSP) we designed and implemented in partnership with Sagitec reduced paper-based quarterly wage filings by 76 percent. Key to its success: a flexible system that supported paper submissions during the transition, with on-site kiosks for employers who required support.
In the long-term, ESSP contributed to greater productivity and constituent self-service in the District’s unemployment insurance (UI) modernization program. Today, all employer registrations and 80 percent of account maintenance tasks are handled online through the portal.
A vision to innovate
In every project, Public Sector Solutions Group dreams big, seizing the opportunity to push the boundaries of service and efficiency and fulfill our role as a think tank to create more connected communities.